Refund policy

At Butterfly Rose Alcove, all items are lovingly handmade, making each piece truly one-of-a-kind. Because of the handmade nature of our products, all sales are final—we do not accept returns or offer refunds.

However, we want you to feel confident in your purchase. If your item arrives damaged, defective, or if you experience a shipping issue such as a lost or incorrect package, please contact us within 7 days of delivery. We’ll do our best to resolve the issue promptly and make it right.

📩 Contact us at butterflyrosealcove@gmail.com with your order number and a brief description of the issue. For damaged items, please include clear photos of the product and packaging.

Thank you for supporting our small handmade business. Your understanding means the world to us!