Frequently Asked Questions

Q: What makes my handmade piece unique?
A: Each piece is thoughtfully crafted by hand, often using materials with a history, whether newly sourced or rediscovered treasures given new life. Subtle variations in color, texture, or finish, as well as the occasional natural quirk from the materials themselves, add character and authenticity. These gentle nuances make your piece truly one of a kind, with a story all its own.

Q: How do I care for my item?
A: Each piece has simple care guidelines. You can find them all on our Important Product Details Page.

Q. Are your products food safe?
A: No. All items are for decorative indoor use only. 

Q. Do your items contain waxes or oils?
A: Some pieces do. Full details are listed on our Important Product Details Page.

Q: How much is shipping?
A: Flat-Rate Shipping is $10 for all orders up to $149.99 and FREE shipping on orders $150 or more.

Q: How long will it take for my order to arrive?
A: Processing time takes about 5 business days (excluding weekends and holidays), and delivery usually takes 10-14 business days, depending on where you live in the U.S.

Q: Will I get tracking information for my order?
A: Yes! As soon as your order ships, you'll get a tracking email so you can follow your package.

Q: Do you ship internationally?
A: We currently ship to the continental U.S. only. At this time, we are unable to ship to Alaska, Hawaii, or U.S. territories. We apologize for any inconvenience and hope to expand shipping options in the future.